Goods will only be supplied once full payment has been received (i.e., reflects in our bank account)
Ensure you have read and understood the manual provided with your product
Ensure that the Centre-of Gravity (COG)/”tippiness” of the wheelchair is set to best suit your skill/balance. Request an anti-tip wheel if there is a possibility of you tipping backwards
If you are uncertain as to the safe use and care of your mobility device, ask for more information or a demonstration/training at your nearest branch
We will refund goods returned within 7 days, unused and in original condition and packaging
Customised products, cushions and bathroom equipment cannot be returned for a refund
Guarantees are provided in the case of faulty workmanship and materials and do not include normal wear and tear as in the case of tyres, upholstery, batteries etc.
All guarantees are provided on a “carry in” basis and do not include freight charges to transport the product to your nearest CE branch.
The guarantee periods differ according to your specific product. If you are uncertain of the guarantee period or specific terms and conditions, ask one of our qualified members of staff.
Defective components only will be replaced on faulty products still within the guarantee period.
Products must be used correctly and for their intended purpose in order for guarantees to be valid.
Quotations will only be submitted to a medical scheme for authorisation and payment, at the customer’s request.
Payment of the account will remain the customer’s responsibility.
Failed or delayed payments from medical schemes must be followed up by the member themselves.
The customer will be liable for payment of an account in the event of a Funder reversing a previously paid account.
Goods will only be supplied once full payment has been received (i.e., reflects in our bank account) (excluding Discovery Health Scheme).
Ensure that CE Mobility is notified of any payments to facilitate quick and accurate allocation of the funds.
We cannot be held responsible for non-payment or exclusions from a medical scheme. Ensure that you follow up with your scheme on the progress and requirements of your scheme.
CE Mobility will not manipulate medical aid/funder claims in order to adjust benefits.
We can only refund the individual or company who made the payment. Medical Aid payments cannot be refunded to the member.
MEDICAL AIDS & FUNDERS
When requesting a quote, advise us who will be responsible for payment so the correct information is supplied.
Quotations are calculated according to standard specifications unless otherwise specified.
Quotations do not include freight or packaging charges unless stated.
All quotations are valid for 30 days.
Quotations are subject to exchange rate fluctuations.
Generation of a quotation does not guarantee the placement of an order.
The lead time for a locally built customised wheelchair is between 4 and 8 weeks.
The lead time for an imported customised wheelchair is between 6 and 12 weeks.
Occasionally lead times may exceed this due to unavoidable situations such as customs delays and the unavailability of flights during peak times.
Ensure you are familiar with all the specifications and options chosen on your order form. We will make recommendations, but you are ultimately responsible for the specifications and sizing of your chosen product.
We require a 50% deposit for all custom orders.
Customised products, cushions and bathroom equipment cannot be returned for a refund.
MOBILITY DEVICE FITMENT
The services of our Occupational Therapists and Seating Specialists, including Pressure Mapping, is complimentary for the initial assessment and 1 follow up session for final handover of the product. Any additional appointments will be charged for at standard therapy rates.
Standard labour rates and spare part prices will be charged for any adjustments made after the initial set-up and handover of your wheelchair/product.
Should you be uncertain as to the safe use and care of your mobility device, demonstrations and training can be arranged at any of our branches.
We recommend at least an annual follow up on all Mobility device fitment.
PAEDIATRIC & COMPLEX CUSTOMERS
More complex requirements may require several assessments and seating appointments at our premises.
Changes during this process could alter the original quotation you have originally received.
We recommend regular follow-ups to ensure that the solution provided is still appropriate and correctly sized.
Repairs must be paid for and the member to claim back from funders. With the exception of Discovery- We do not deal with medical schemes for repairs.
Repairs not collected within 2 months, will be donated to a charity.
Full payment must reflect in our bank account prior to delivery or collection of repairs.
Medical Schemes do not cover the cost of Freight or labour charges. This must be paid by the member themselves.